Claim Forms

Click on the claim form below to view/download it.  Requires a PDF document reader, scroll down for instructions on how to download one for free.

In order to view the claim forms you will need Adobe Acrobat Reader. This is a free piece of software that will allow you to view PDF files, most computers nowadays have this installed as standard. If in the event that you cannot open any of the policy wordings, you may download the reader by clicking the button below 

Complaints Procedure

Insurance Administration Services strive to provide a first class service to all our claimants. However, there may be occasions where you are not happy with the service you have received.

If you have any queries, suggestions or complaints:

In the first instance, please speak to our Claims Team who should be able to resolve most common problems. If your problem is not resolved or you would prefer to contact us directly, please email us at
or write to us at:

Insurance Administration Services Limited
Suite 6, Birch House
Ransom Wood Business Park
Southwell Road West,
NG21 0HJ

If your complaint relates to the settlement of your claim we may refer your complaint to the Insurer of your policy being either a Lloyd's of London Syndicate or your Insurer in accordance with the Complaints Procedure set out within your policy document.

If you have a Lloyd’s policy, you may also contact the Lloyd’s Complaints Department:

Fidentia House
Walter Burke Way
Chatham Maritime

Phone +44 (0)20 7327 5693
Fax +44 (0)20 7327 5225

If you are still not satisfied with the way your complaint has been handled, you can ask the appropriate independent complaints scheme to review your case without affecting your statutory rights.

The details below are for the Financial Ombudsman Service within the UK. Outside of the UK, please refer to your policy documents for details of the appropriate independent complaints scheme.

The Financial Ombudsman Service
Exchange Tower
E14 9SR

Phone 0800 023 4567

You can ask the Financial Ombudsman Service for an independent review of your complaint if for any reason you are still dissatisfied with our final response, or if we have not issued our final response within eight weeks of you first raising the complaint. The Financial Ombudsman Service can only consider your complaint provided you are a personal customer or business customer with a turnover under £1m per annum, and have given us and/or your Insurer a reasonable opportunity to resolve your case. 


Suite 6, Birch House
Ransom Wood Business Park
Southwell Road West,
NG21 0HJ


ERGO Direct customers: +44 (0)1403 288166
Trainline customers: +44 (0)1403 286536


Privacy Statement

© Copyright 2024 Insurance Administration Services Ltd, registered and incorporated in England with registration number 2920641.
Insurance Administration Services Limited is authorised and regulated by the Financial Conduct Authorityfirm reference number 307309
Registered address: Suite 6, Birch House Ransom Wood Business Park, Southwell Road West, Mansfield, Nottinghamshire, England, NG21 0HJ